Privacy Policy

 

Effective Date: 11 June 2020

This Privacy Policy sets out the basis on which DNICHE MARCOM AGENCY (referred to as “we“, “us“, or “our“) may collect, use, disclose, or otherwise process the Personal Data of our customers and visitors (referred to as “you” or “your“) in Singapore in accordance with the Personal Data Protection Act 2012 (No. 26 of 2012) (“PDPA“). This Policy applies to Personal Data in our possession or under our control, including Personal Data in the possession of organisations which we have engaged to collect, use, disclose, or process Personal Data for our purposes.1

 

 

 

1. Personal Data

 

In this Policy, “Personal Data” refers to data, whether true or not, about an individual who can be identified (a) from that data; or (b) from that data and other information to which we have or are likely to have access.

Examples of Personal Data we may collect include (depending on the nature of your interaction with us):

  • Identity Data: Name, date of birth, gender, and other information related to your identity.

  • Contact Data: Mailing address, email address, telephone numbers.

  • Transaction Data: Details about payments to and from you and other details of products or services you have purchased from us.

  • Technical Data: Internet Protocol (IP) address, login data, browser type and version, time zone setting, operating system and platform, and other technology on the devices you use to access dnichemar.com.

  • Usage Data: Information about how you use our website, products, and services.

 

2. Collection, Use, and Disclosure of Personal Data

 

We generally collect Personal Data in the following ways:

  • When you register an account on dnichemar.com.

  • When you purchase any of our products or services.

  • When you interact with our customer service team (e.g., via email, telephone, or online chat).

  • When you subscribe to our newsletter or mailing list.

  • When you submit forms or applications for our products or services.

  • When you use our website, including through the use of cookies.

We will notify you of the purpose for which we are collecting, using, or disclosing your Personal Data at the time of collection. We will only collect, use, and disclose your Personal Data for purposes for which you have given consent or where collection, use, or disclosure without consent is permitted or required under the PDPA or other applicable laws.

2.1 Purposes for Collection, Use, and Disclosure

We may collect, use, or disclose your Personal Data for one or more of the following purposes:

  • To process and fulfill your transactions, including processing payments and delivering products/services to you.

  • To manage your account with us.

  • To respond to your queries, feedback, complaints, or requests.

  • To send you information, updates, and promotional materials relating to our products or services (where you have consented to receive such marketing communications).

  • To maintain and improve the security of dnichemar.com and our services.

  • To improve our products and services and to better understand our customers’ needs and preferences.

  • To comply with any applicable laws, regulations, legal processes, or government requests.

  • [Insert any other specific purpose, e.g., for conducting contests or surveys.]

2.2 Disclosure of Personal Data

We may disclose your Personal Data to third parties for one or more of the above purposes. These third parties include:

  • Our trusted third-party service providers (e.g., payment processors, logistics partners, IT and website support service providers).

  • Our professional advisors (e.g., auditors, lawyers).

  • Regulators, government bodies, or public agencies, to comply with applicable laws or to cooperate with regulatory authorities.

  • Any other party to whom you authorise us to disclose your Personal Data.

 

3. Withdrawal of Consent

 

You may withdraw your consent for the collection, use, and/or disclosure of your Personal Data in our possession or under our control by submitting a written request to our Data Protection Officer (DPO) at the contact details provided in Section 9.

We will process your request within a reasonable time from the time the request for withdrawal of consent is made, and will not collect, use, or disclose your Personal Data in the manner stated in your request. Please note that the withdrawal of your consent may affect our ability to continue to provide our products or services to you.

 

4. Access to and Correction of Personal Data

 

You have the right to request access to a copy of your Personal Data that we hold and information about the ways in which we have used or disclosed your Personal Data within a year before the date of the request.

You also have the right to request the correction or updating of any of your Personal Data held by us.

Please submit your request to our DPO in writing (see Section 9 for contact details). We will respond to your request as soon as reasonably possible, and may charge a reasonable fee for an access request.

 

5. Accuracy of Personal Data

 

We will make reasonable efforts to ensure that the Personal Data collected by us or on our behalf is accurate and complete, if the Personal Data is likely to be used by us to make a decision that affects you, or disclosed by us to another organisation.

You should ensure that all Personal Data submitted to us is complete, accurate, true, and correct. Failure on your part to do so may result in our inability to provide you with the products and services you have request2ed.

 

 

 

6. Protection of Personal Data

 

We will take reasonable security arrangements to protect Personal Data in our possession or under our control to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal, or similar risks.

While we strive to protect your Personal Data, we cannot ensure the security of any information you transmit to us, and you transmit such information at your own risk.

 

7. Retention of Personal Data

 

We will cease to retain Personal Data, or remove the means by which the Personal Data can be associated with you, as soon as it is reasonable to assume that: (a) the purpose for which the Personal Data was collected is no longer being served by the retention of such Personal Data; and (b) retention is no longer necessary for legal or business purposes.

 

8. Transfer of Personal Data Outside Singapore

 

If Personal Data is transferred out of Singapore, we will take steps to ensure that the recipient organisation outside of Singapore is bound by legally enforceable obligations to provide a standard of protection to the transferred Personal Data that is comparable to the protection under the PDPA.

 

9. Data Protection Officer (DPO) and Contact Information

 

If you have any questions or feedback relating to your Personal Data or this Privacy Policy, or if you wish to withdraw your consent to our use of your Personal Data, or to exercise your rights to access or correct your Personal Data, please contact our Data Protection Officer (DPO) at:

Data Protection Officer

DNICHE MARCOM AGENCY

Email:  admin@dnichemar.com

Address:  Edgedale Plains, Singapore 828821

 

10. Updates to the Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in our data handling practices or legal requirements. We will notify you of any material changes by posting the updated Policy on dnichemar.com. We encourage you to review this Policy periodically. Your continued use of dnichemar.com following any changes constitutes acceptance of the updated Policy.

Disclaimer: This is a template for a privacy policy and should be reviewed by a legal professional to ensure it fully complies with all legal requirements specific to your business operations and the laws of Singapore.

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