dnichemar.com Refund and Return Policy
This policy outlines the procedures for returns, refunds, and exchanges for products purchased from dnichemar.com. This policy is governed by the laws of Singapore, including the Consumer Protection (Fair Trading) Act (CPFTA).
1. Statutory Rights (The “Lemon Law”)
Under Singapore’s “Lemon Law,” you are entitled to a remedy if a product purchased from dnichemar.com is found to be defective or not in conformity with the contract at the time of delivery.
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Time Frame: You have a period of six (6) months from the date of delivery to assert that the product was defective at the time of sale.
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Remedies: If a defect is found within this period, we will offer to repair the item or provide a replacement at no cost to you.
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Refund: A reduction in price or a full refund will only be offered if:
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Repair or replacement is impossible or unreasonable.
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Repair or replacement is not completed within a reasonable time or without significant inconvenience to you.
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The defect is minor, you will generally not be entitled to a full refund but may be entitled to a repair or replacement.
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2. Eligibility for Returns & Refunds
| Condition | Eligibility | Details |
| Defective/Faulty Goods | YES |
Covered under the Lemon Law (See Section 1). Item must be defective or not of satisfactory quality upon arrival or within 6 months of delivery.
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| Incorrect Item Sent | YES |
If you receive an item different from what you ordered. |
| Change of Mind | NO |
We do not accept returns or offer refunds for a customer’s change of mind, unless otherwise stated during a specific promotion or sale. Your statutory rights under the CPFTA only apply to defective goods, not for buyer’s remorse.
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| Non-Returnable Items | NO |
Final sale items, personalized/custom-made items, perishable goods, or items where a hygiene seal has been broken (e.g., specific jewellery, cosmetics, innerwear). These exceptions will be clearly marked on the product page.
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| Damaged During Shipping | YES |
Please refuse the package if external damage is obvious. If damage is discovered after acceptance, report it within 24 hours of delivery.
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3. Return Procedure
3.1 Initiation
To initiate a return or claim under the Lemon Law, you must contact our Customer Service team within the stipulated timeframes with the following information:
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Your Order Number or proof of purchase.
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Clear description of the defect or issue.
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Photographs or video evidence of the defect (where applicable).
3.2 Return Authorisation
Do not send any product back until you have received a Return Authorisation (RA) number and detailed instructions from our Customer Service team. Returns sent without an RA number may be rejected.
3.3 Condition of Returned Item
The item must be returned in its original packaging, including all accessories, documentation, and tags, unless the damage or defect renders this impossible.
3.4 Shipping Costs
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If the return is due to a defect (under Lemon Law) or an error on our part (e.g., wrong item sent), we will cover or reimburse you for all reasonable return shipping costs.
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If the return is accepted outside of the Lemon Law for other reasons (e.g., goodwill exchange), you may be responsible for the return shipping costs.
4. Refund Processing
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Refunds will be processed only after the returned item is received and inspected to confirm the stated defect or issue.
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The refund will be credited back to the original payment method used for the purchase.
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Please allow 14 to 30 business days for the refund to be fully processed and reflected in your account, depending on your bank or payment provider.
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If the defect is found after the initial six months (but within any stated warranty period), the burden of proof is on the consumer to prove that the fault existed at the time of delivery.
5. Contact Information
For all refund and return queries, please contact us:
Email: admin@dnichemar.com
Operating Hours: Mon – Fri, 9am – 5pm SGT